Privacy AVG - Customer Service

Privacy/General

Citroen - Air B.V. Privacy Policy

This privacy policy applies to all personal data that Citroen - Air B.V. receives from you, i.e. personal data you provide when you call us, email us, send us a WhatsApp or other text message, use our online chat feature, subscribe to our newsletter, complete a contact form on our website, and visit our website.

What we use your personal data for

We use your personal data to get in touch with you to deal with your query or request to us and/or to enter into and perform a contract with you. We pursue a legitimate interest in processing this personal data, as it enables us to deal with your query or request. This personal data is also necessary to be able to enter into a contract with you and for the adequate performance of the contract.

How long we store your personal data for

Citroen - Air B.V. will not store your personal data for longer than is strictly necessary for the purposes for which your personal data is collected. If we do not enter into a contract with you, we will not store your personal data for longer than one year. If we have entered into a contract with you, we will store your personal data for five years from the date that mutual obligations under the contract cease to apply. If you have placed an order with us, we will store your personal data for seven years after you have accepted delivery of your order. After this term, we will proceed to delete your personal data from our systems.

Transfer of your personal data to third parties

We only transfer your personal data to third parties when it is necessary to be able to deal with your query or request, for the performance of a contract with you, or to meet a legal obligation. We transfer your personal data to payment services providers, delivery services, accountants, Intrum Justitia, Kiyoh, and to a Citroen - Air B.V. agent in the Czech Republic. We will not sell your personal data to third parties.

Personal data received from third parties

There are occasions where our suppliers are contacted directly. Our suppliers will then pass the name and phone number of the person who contacted them on to us, so that we can contact this person.

Your rights with respect to the processing of your personal data

You have the right to:

Access your personal data,

Have your personal data rectified, altered, or erased,
Restrict the processing of your personal data, and
Obtain your personal data in electronic format.

Objecting to the processing of your personal data

You have the right to object to the processing of your personal data.
Consenting to the processing of your personal data
If you have previously given consent to our processing of your personal data, you can withdraw your consent at any time. We will then proceed to erase your personal data to the extent that this is possible within the boundaries of the law.

Complaints about the processing of your personal data

If you feel that your rights are being violated, you can file a complaint with the relevant supervisory authority. In the Netherlands, the supervisory authority for personal data protection is the Dutch Data Protection Authority.

Personal data you share when visiting our website: cookies

When you visit our website, we install cookies on your device. Cookies are small text files. These text files contain your personal settings for a certain website, as well as information about the device you are using (smartphone, computer or tablet). These text files are sent to your device along with pages of our website, and subsequently saved to your device.

Cookie statement

We use both functional and analytical cookies. Functional cookies track general visit data, such as which pages of our website are visited the most and how visitors click through our website. This data is only stored and processed internally. It is used for statistical analyses of visitor behaviour. This information enables us to keep improving our website. We also use cookies to facilitate usage of our online store, to make logging in on our website easier, and to remember your settings and preferences. You can disable cookies in your browser settings. Only you can delete cookies, because they are installed on your device and not at our end.

Google Analytics
When you visit our website, a cookie of the American-based company Google is installed on your device, which is part of their Analytics service. We use this service to track and receive reports about usage of our website. Google may transfer this information to third parties if they are required to by law, or if Google engages third parties to process the information on their behalf. This is entirely beyond our control. We have consented to Google using analytics information for other Google services. The information that Google collects is anonymised as much as possible. Your IP address is specifically not shared. The information is transferred to and stored by Google on servers in the United States.

Smartsupp
Citroen - Air B.V. uses the Smartsupp live chat application. If you share information as part of an online chat session or in a pre-chat form, this information will also be stored on Smartsupp servers. Citroen - Air B.V. can access and process your personal data that has been collected through the Smartsupp live chat application on the Citroen - Air B.V. website. Technical information: while using the Smartsupp live chat feature, certain technical data about visits may be collected by Smartsupp, such as the IP address, browser type and version, operating system type and version, estimated location, etc. Technical information stored in cookie files will be used only to ensure the proper functioning of the Smartsupp services.

YouTube
Our website uses YouTube to show video content. YouTube may install cookies on your device when you view any of their videos. We have no control over these (third-party) cookies. For further details about YouTube cookies, visit: https://policies.google.com/privacy?hl=en&gl=en.

Social media links

Our website links to the following social media: Twitter, YouTube, and
LinkedIn. The social media buttons on our website link to our corporate account on each of these social media platforms. By clicking a button, you are automatically sending your personal data to these social media. These social media have their respective privacy policies, which you can find here:
Twitter: twitter.com/en/privacy
YouTube: policies.google.com/privacy?hl=en&gl=en
LinkedIn: www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policy

Contact details

Citroen - Air B.V. / Mr De Geus / Postbus 413, 3900 AK Veenendaal / +31 (0)318 59 29 30 / info@citroenair.nl.

Use these contact details to submit a request for access, rectification, alteration, erasure, restriction of processing, transfer of your personal data, to object to the processing of your personal data, or to withdraw your consent for the processing of your personal data. Your request for access or any other type of request will be handled within one month. This is free of charge for you.

Amendments to the privacy policy

Citroen - Air B.V. reserves the right to amend this privacy policy without prior notice. Check our website for the latest version of our privacy policy.

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